Refunds & Returns
Due to our make-to-order manufacturing process, we are unable to process cancellations or returns prior to fulfillment. Please note that each item is custom made and production begins shortly after your order is placed. For this reason, all sales are final unless the item arrives defective or damaged.
Defective or Damaged Items
If your item is defective or damaged, please contact us immediately via the “Contact Us” button or at support@yori.nyc. We will provide instructions for how to proceed with a return or exchange.
Refunds (if applicable)
Once your returned item is received and inspected, we will notify you via email whether your refund is approved. If approved, a credit will be issued to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund:
1. Check your bank account again.
2. Contact your credit card provider—it may take some time before your refund is officially posted.
3. If needed, contact your bank as processing times can vary.
If you’ve completed these steps and still haven’t received your refund, please email support@yori.nyc.
Sale Items
Only regular-priced items are eligible for a refund. Sale items are final sale and non-refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. To request an exchange for the same item, please email us at support@yori.nyc or use the “Contact Us” form.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive store credit in the form of a gift certificate once the returned item is received.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping
To initiate a return, contact us first via the “Contact Us” button.
Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, return shipping may be deducted from the total.
We recommend using a trackable shipping method or purchasing shipping insurance for items over $75. We cannot guarantee receipt of returned items without tracking.